Shipping
All DOMESTIC orders are shipped as tracked parcels from 2250 Central Coast, NSW.
We do NOT ship outside of Australia.
Regular Tracked Service - via Australia Post
Express Tracked Service - via Australia Post
Shipping fees are based off products weight and will be calculated on checkout.
Wholesale shipping & turnaround time will be according to your location.
Express Post Approx Delivery Times 1-5 business days (longer for remote locations).
Regular Post Approx Delivery Times - 2-10 business days pending your location.
Tracking numbers are provided in your shipment emails.
Little Galahs do not receive any further information other than what's available in your tracking information once in transit. If you experience an issue please contact Australia Post or the carrying courier. If neither can locate your parcel please get in touch.
Please note: Little Galahs is NOT responsible for; stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.
Returns
If an item from your order has been damaged in transit or found to be faulty we will replace or refund once we have investigated the issue. In this instance we will ask for proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us.
If you are required to return an item to us, we will reimburse your cost (within reason) in getting the product posted to us upon receipt of the order - please include the receipt for postage and use a trackable service for your own peace of mind. We recommend using Australia Post where possible as they are the most cost-efficient method.
If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect. We also reserve the right to charge a restocking fee of 10% on 'change of mind' orders. Postage charges are NOT refundable.